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Privacy Policy

1. Introduction

At Ever Fresh Dairy ltd, we are committed to safeguarding the privacy of our customers and respecting your rights. This Privacy Policy outlines how we collect, use, store, and protect personal information collected from our website visitors, trade customers, and account holders. By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect and process the following types of information:

  • Personal Identification Information: When you create an account or make a purchase, we collect information including, but not limited to, your name, company name, address, email, and phone number.
  • Financial Information: For billing purposes, we may collect payment information. We handle these details securely and in compliance with applicable payment processing regulations.
  • Transaction Details: Information on products purchased, amount spent, and frequency of purchases is collected to provide tailored offers and loyalty rewards.
  • Technical Information: When you visit our website, we may collect technical data such as IP address, browser type, and browsing behavior through cookies.

3. How We Use Your Information

Your information is used to improve and personalize our services, ensuring a smooth customer experience:

  • To Process Transactions: We use your information to manage purchases, billing, and payment processing.
  • For Communication: We may contact you for account-related issues, updates on services, and promotional materials if you have opted in.
  • Customer Service: Information collected helps us resolve issues, respond to inquiries, and enhance our customer support.
  • Personalization and Marketing: Purchase history enables us to tailor promotions and discounts. For example, trade customers spending above specific thresholds receive a percentage-based discount.
  • Improving User Experience: Technical data helps us optimize our website’s performance, ensuring smooth navigation and functionality.

4. Disclosure of Information

We value your privacy and do not share your personal data with third parties except under certain circumstances:

  • With Service Providers: We may share information with trusted partners who perform business operations on our behalf, such as payment processing, website hosting, and analytics.
  • Legal Compliance: If required by law or in response to valid legal requests, we may disclose personal information to authorities or other organizations.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the involved parties.

5. Security Measures

We implement a range of security measures to protect your personal data:

  • Encryption: Sensitive data, such as payment details, is encrypted during transmission and storage.
  • Access Controls: Only authorized personnel have access to your personal data, ensuring restricted handling and processing.
  • Regular Audits: Our systems are reviewed regularly to prevent security breaches and unauthorized access.

Despite these measures, please be aware that no data transmission over the internet can be guaranteed as entirely secure, and we encourage you to take appropriate steps to protect your data when interacting with our website and services.

6. Your Rights

Under applicable data protection laws, you have the following rights concerning your personal data:

  • Access: You may request access to the information we hold about you.
  • Correction: If any information is inaccurate, you have the right to request corrections.
  • Deletion: In certain circumstances, you may request the deletion of your personal data.
  • Restriction of Processing: You may ask us to limit the use of your personal data.
  • Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
  • Withdraw Consent: If we rely on your consent for processing, you may withdraw it at any time without affecting the lawfulness of processing before its withdrawal.

To exercise these rights, please contact us at [Contact Email/Phone Number]. We may require identity verification before fulfilling such requests.

7. Cookies and Tracking

Our website uses cookies to enhance user experience and gather analytics:

  • Types of Cookies: We use session cookies, which expire once you close your browser, and persistent cookies, which stay on your device until deleted or expired.
  • Purpose: Cookies help in remembering login details, improving functionality, and tracking user behavior to optimize our services.
  • Your Choice: You can manage your cookie preferences through your browser settings; however, disabling cookies may affect the functionality of our website.

For more information, please refer to our Cookie Policy.

8. Marketing Communications

With your permission, we may send you marketing communications via email or SMS. These messages may include:

  • Promotional Offers: Discounts and exclusive promotions based on your purchase behavior.
  • Company Updates: News on our services, new products, or events.
  • Discount Programs: Details on our trade customer discount program, which includes weekly discounts based on spend thresholds.

You may opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware of any data collected from minors, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other considerations. We will notify you of any significant changes by posting the updated policy on our website, and where appropriate, we may notify you via email.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

  • Email: info@sevenstarscashandcarry.co.uk
  • Phone: 02081266665
  • Address: Seven Stars Cash and Carry
    Unit 7 Newman
    Road Croydon CR0 3JX, UK 

We are committed to addressing any concerns regarding your privacy and aim to provide clear and prompt responses.